Refund policy
Our Guarantee & Return Policy
At YUZUCO, we take immense pride in crafting premium citrus ingredients. Because our products are perishable food and beverage items, we cannot accept physical returns or exchanges once an order has shipped.
However, your experience is what matters most to us. If your order arrives damaged, defective, or incorrect, we will gladly make it right with a prompt replacement or store credit.
How to File a Resolution Request
If something isn't right with your delivery, please respond directly to your original order confirmation email, or you can also email us at hello@theyuzu.co within 7 days of delivery with the following details:
1. Your Order Number
2. A brief description of the issue
3. Clear photos and/or video evidence showing the condition of the damaged item(s) and outer packaging
Please note: Minor cosmetic imperfections (such as small dents on box corners or label creases) can occasionally occur during transit and do not impact the quality or safety of the product inside. These are not considered damaged goods, but if product integrity is ever compromised, our team is here to take care of you immediately.
